Today our host is joined by Lori Clark and Emily Hardin to discuss the impact of the pandemic on telehealth and the challenges that come along with it. Lori is the Co-Founder and Customer Care Manager for thera-LINK, Emily is the Senior Product Manager at Therapy Brands, and today they bring the expertise they each possess in their areas of specialty to discuss things providers need to know about telehealth.
They begin by taking us on the journey of how they started in telehealth, and then Emily discusses designing products made for provider experience and patient experience. Together, they review the impact of COVID-19 on telehealth, the benefits telehealth brings to organizations, and the obstacles with telehealth. Our guests finish up this highly informative episode by explaining exactly why providers should seek out support on their journey in telehealth. Relatively new, but quickly scaling up due to COVID, telehealth’s role in society continues to grow in importance, rendering the information and advice shared here today more necessary than ever before – you owe it to yourself to listen in.
The Finer Details of This Episode:
- Lori and Emily discuss their journey in the world of telehealth
- The impact of COVID-19 on telehealth
- Designing usable products for providers and patients
- The benefits of telehealth in today’s world
- Transitioning to telehealth- what are the obstacles?
- Things to consider when choosing a telehealth platform
- Why providers should seek support when needed
- Advice for providers new to telehealth
“We were so very grateful for two things: that we had worked really hard to develop a great product, and also that we joined the Therapy Brands family because we would not have been able to manage the influx of customers.”
“During the pandemic, we saw more than ever how important those connections are when we were isolated. And so to be a company that can make that connection happen is really thrilling to us.”
“COVID-19 has been just this huge catalyst for telehealth. ”
“The thing that has surprised me the most is how much the people who are providing telehealth and receiving telehealth really value a person in support.”
“Generally, mental health providers are intuitive, they’re very empathic, they can feel other people’s energy or emotions when they walk in the room.”
“Thinking through what role this tool is going to have in your practice is going to be really important for your decision making”
“Pay for the best Wi-Fi that you can. Prepare yourself, practice as much as possible, and prepare your clients.”
“Telehealth is different and new, but it is effective.”