Therapy Brands Business Continuity Efforts in Response to COVID-19

As the coronavirus (COVID-19) continues to spread around the world, governments, businesses, and individuals are adapting to meet the needs that arise from this unprecedented situation and working together to slow the spread of the virus.

Therapy Brands is closely monitoring the COVID-19 situation as it continues to impact employees, customers, and the global community. We are taking action to protect the health and safety of our employees while maintaining business continuity. Regardless of the current business climate, Therapy Brands is committed to delivering outstanding technology solutions and a best-in-class customer experience.

Ensuring Access to Care

At a time of increased needs for healthcare services, including mental health services, Therapy Brands understands that access to care for patients is critically important. We are working to address the immediate and long-term needs of the healthcare industry by providing continuity of care to your clients and business continuity for you through our telehealth, credit card processing, and billing solutions.

  • Telehealth allows patients to have therapy sessions from the comfort of their homes through a secure, HIPAA-compliant connection and a simple, intuitive interface. Since the White House has issued national guidelines for social distancing, therapists can take their sessions online using telehealth. In response to COVID-19, Congress has passed the Coronavirus Preparedness and Response Supplemental Appropriations Act. The legislation includes an important provision, which allows providers to receive reimbursement for using telehealth technology to treat patients. Sign up for a free trial of our telehealth video platform provided by thera-LINK here.

The speed and efficiency of business operations can help ensure that practices are continuing to serve their patients while bringing in the revenue needed to thrive—even in an uncertain business climate.

  • Credit Card Payments with real-time processing is faster than accepting paper checks from clients. With a one-time set up, your practice can easily charge clients after each session (including telehealth sessions) and receive the payment quickly. Learn more about credit card processing.
  • Billing services streamline the insurance billing process to get bills out of the door and payments posted promptly. With expertise in billing for mental health and other specialties, we achieve a higher first time acceptance rate for claims and can maximize your reimbursements. Learn more about our billing solutions.

If you’re interested in learning more about solutions Therapy Brands is offering during this time, please fill out this form.

Ensuring Health and Safety

We are focused on the health and safety of our employees, customers and partners, while working to support your business. We have made arrangements for employees in select locations to work from home as a precaution and have provided all necessary technology and training to ensure success. To ensure alignment with government agencies, we are following guidance from the World Health Organization and the CDC and have suspended domestic and international air travel, are utilizing technology to conduct internal and external meetings and have cancelled attendance at large-scale events across the country.

Ensuring Customer Success

In this challenging environment, please know we are committed to maintaining normal business operations and are dedicated to providing the highest quality service for your business. We are implementing processes to ensure the level of support you have come to expect from our brands is not impacted. We are also responding to your requests for telehealth and ramping up our telehealth capabilities to meet your evolving needs.

Thank you for continuing to place your trust and confidence in Therapy Brands for your practice solutions and services. We are doing everything in our power to continue providing the great services you expect from us, while ensuring the health and safety of our employees, partners, and customers.